We have a 30 day satisfaction period upon receipt of your order.  Simply return any item(s) within 30 days, for any reason, and a refund or exchange will be given with no questions asked providing it meets the criteria below.  Please note that shipping charges are non refundable, and there will be a mandatory 15% restocking fee for all returns, less damage or the wrong item being sent.

Any products being returned must be in the condition in which they arrived to be eligible for a refund or exchange -- unwrapped, unopened and in a resalable state, less damage.  You must notify us within 72hrs if you receive a defective product, if your package arrives damaged, or if you are missing items.  Shipping charges are the customer's responsibility and will not be refunded, less damage, or if the error was on our end, such as sending you the wrong product(s).  We will not accept C.O.D. returns. The original merchandise must be received before any refund or exchange can be processed.

Damages from shipping

If products arrive damaged from shipping, you need to file a claim with the carrier who delivered your order before a refund or replacement can be issued.  Save the package, packaging, and contact the carrier immediately.

Orders refused by customers

If an order is refused by a customer it will not be reshipped under any circumstances.  If an order is returned "undeliverable" as a result of incorrect information on the customer part, we reserve the right to charge additional shipping to have the package reshipped.  Shipping charges will not be refunded if the order is not cancelled prior to being shipped, or if a package is refused.

The following items can not be returned, less damage

Opened Products
Compact discs
Body Jewelry
Fake teeth
Aerosol sprays
Food Items
Shocking Items
Special ordered products
Wholesale orders
Large corporate orders

A note on shocking devices

Because of the delicate mechanisms involved, we can not offer any guarantees, nor can we replace shocking products that are damaged by misuse.  We test all of our shocking products before they are shipped, and we provide sufficient packaging to ensure they arrive to you in working condition.  If for any reason however, you receive a shocking product that does not work - please contact us. Please check the batteries before contacting us, as this is a common problem that may cause the product not to work properly. The factory provides weak demo batteries for testing purposes only and these batteries have limited lifespans.

How to exchange / return products

Returns & exchanges must be mailed to the appropriate address below.  Please allow a few business days for us to process your return once it is received.  For the fastest service please include the reason for the return, and any other pertinent information inside of the box.

If returning via US (USPS) Mail:
 
Zymetrical.com Returns
Order#  (Insert your order number here)
PO Box 1104
Urbanna VA 23175

Else if returning via UPS/ FEDEX/ DHL:
 
Zymetrical.com Returns
Order#  (Insert your order number here)
10880 General Puller Hwy STE N
Hartfield VA 23071

Failure to follow these instructions may result in your return being delayed or refused.